Please Help - Abort DC_PRINTER:ATSAY

[Jeanne]

We have one customer who is getting a printer abort while printing a text file. We upgraded them to a new version from 1.9 331 to 1.9 355. They have the same printer as they did using 1.9 331. This part of our code has not changed at all and I and lots of others have no problems printing text files.

Could this be a printer driver issue?

Operating System is Windows XP
Toshiba - eStudio 351c (photocopier/printer)
Same Printer as last year

Date : 09/09/10
Time : 08:23:42
Procedure : DC_PRINTER:ATSAY
Line Number : 2335
Information : Error BASE/5
Description : Internal data structures corrupted
Operation : graStringAt
Thread ID : 1
Source :
Called from : (B)INIT: _DCINIT(28)
Called from : DC_PRINTER:ATSAY(2335)
Called from : DC_PRINTFILE(3897)
Called from : WDSEOPN(533)
Called from : XWDSE(37)
Called from : UTILMAIN(282)
Called from : XUTIL(34)
Called from : LMAIN(1786)
Called from : MAIN(1815)

[Auge_Ohr]

We upgraded them to a new version from 1.9 331 to 1.9 355. They have the same printer as they did using 1.9 331.

did you "verify" Version after "Patch" ?
use XppLoad from your Application Path to "see" which DLL will be load, perhaps you have somewhere older Xbase++ DLL ?

[Tom]

Hi, Jeanne.

Did you rebuild your eXpress++ with the new Xbase version?

[Jeanne]

Yesterday I sent XppLoad to our tech support who is handling this. The school seems to have been closed yesterday because no one answered. Yes we did rebuild eXpress with xBase.

Jeanne

[Jeanne]

I ran xppload on my system and had these two files that did not look correct. I am wondering why these show up as 311 and if that is ok.

C:\Program Files\ALASKA\XBTW32\LIB\XbtBase1.dllVersion: 1.90.331
C:\Program Files\ALASKA\XBTW32\LIB\XBTBase2.dllVersion: 1.90.331

[Tom]

Hi, Jeanne.

These are the Xbase-tools-DLLs. The version # is correct, since there was no update for the tools.

[Jeanne]

Is there a way to test the eXpress DLLs version?

[reganc]

Is there a way to test the eXpress DLLs version?

Yes, try:

dc_VersionExpress(0)

and

dc_VersionExpress(3)

[Tom]

Call DC_Dot (Alt-D) and type:

Code: Select all

? DC_VersionExpress(0) // full version
? DC_VersionExpress(3) // build number

[Jeanne]

Call DC_Dot (Alt-D) and type:

Code: Select all
? DC_VersionExpress(0) // full version
? DC_VersionExpress(3) // build number

I was looking for an app that a customer could run that might tell me what eXpress DLLs versions that they had on their system.

Jeanne