Updating file issues
Posted: Wed Dec 22, 2021 7:51 am
Roger,
I have reported this before, but not in many years. One customer, one server with 8 users connecting via remote access.
Not ADS.
This is our message to them.
Your IT person needs to review situation. When this occurs, from what we see, and have seen in the past, a file when updated on the server saves to one block instead of its natural size. The one block on a hard drive is 4,294,967,582 (may vary slightly). It is then unreadable (may have had 200,000 records but shows ***** as number of records).
In this situation, if they report the error immediately, the file is ok, just has millions of blank records. If they keep trying to update or add records the file cannot be read, and they have to restore the file from their latest backup, usually from prior day.. xdot, nothing else will open it.
We have not seen this in years, but did in the past. The IT person would eventually replace something, never tell us what is done, and no further issues.
Appears to occur when multiple records are being added, like a batch posting. Todays issue, 3 files being updated are being corrupted, sometimes 1, sometimes all 3, to the same size. Then we restore (on this batch run a backup is done, and a restore for the batch is on the menu)
Just wondering if anybody has run across this save file issue and the one block size. (memory, operating system, bad hard drive?)
Happy Holidays
Fred
Omni
I have reported this before, but not in many years. One customer, one server with 8 users connecting via remote access.
Not ADS.
This is our message to them.
Your IT person needs to review situation. When this occurs, from what we see, and have seen in the past, a file when updated on the server saves to one block instead of its natural size. The one block on a hard drive is 4,294,967,582 (may vary slightly). It is then unreadable (may have had 200,000 records but shows ***** as number of records).
In this situation, if they report the error immediately, the file is ok, just has millions of blank records. If they keep trying to update or add records the file cannot be read, and they have to restore the file from their latest backup, usually from prior day.. xdot, nothing else will open it.
We have not seen this in years, but did in the past. The IT person would eventually replace something, never tell us what is done, and no further issues.
Appears to occur when multiple records are being added, like a batch posting. Todays issue, 3 files being updated are being corrupted, sometimes 1, sometimes all 3, to the same size. Then we restore (on this batch run a backup is done, and a restore for the batch is on the menu)
Just wondering if anybody has run across this save file issue and the one block size. (memory, operating system, bad hard drive?)
Happy Holidays
Fred
Omni