Printing errors on Win 11

[PedroAlex]

Hey guys

I'm receiving some reports from customers reporting errors when printing on Windows 11.
These problems in Windows 10 do not happen.
Is anyone experiencing this type of error?



Many Thanks

[skiman]

Hi,

I recently got the same message from a customer.

In his case it is a one page report that is shown on the screen with the preview. The moment he wants to print it, the application shuts down. This is since the last update of Windows 11.

I can't simulate it on my Win11 with the same update.

The only difference I see it the printer select dialog which is different.

printerselect new.png (57.57 KiB) Viewed 15318 times

printerselect old.png (125.84 KiB) Viewed 15318 times

I have no idea why the printerdialog is different for the same Win11 version.

[skiman]

Hi,

After looking around on the net I see that the printscreens I got from the customer are the same as in the following article.
https://wiki.autocountsoft.com/wiki/Oth ... dows_11%3F

On my PC I have the OLD print dialog so I can't try it.

[PedroAlex]

Hi Chris,

Thanks for feedback.

You're right.
The problem is related to the new win11 printer window. All my customers who report these problems have this new window. I will test the solution you suggested in the link.

regards.

[k-insis]

thx, that is very useful bit of information

Hi,

After looking around on the net I see that the printscreens I got from the customer are the same as in the following article.
https://wiki.autocountsoft.com/wiki/Oth ... dows_11%3F

On my PC I have the OLD print dialog so I can't try it.